Project — AI Product Design & Engineering

WhatsApp AI Receptionist

An AI-powered receptionist that handles customer conversations, captures leads, and helps businesses turn messages into appointments.

Portfolio demo — a fictional dental clinic, a rule-based conversation engine, and simulated business actions. Nothing here books a real appointment or reaches a real person.

Capabilities

Answer

Answers common customer questions.

Qualify

Captures customer intent and lead information.

Book

Guides customers toward appointment requests.

Follow Up

Keeps conversations moving.

Escalate

Knows when a human should take over.

Live Demo

Chat with the BrightSmile Dental receptionist

This is a real, working conversation engine — not a scripted animation. Ask about hours, services, or pricing, try booking an appointment, or ask to reschedule or cancel one.

  • "Do you guys do teeth whitening?"
  • "I'd like to book a cleaning"
  • "I need to move my appointment"
  • "Can I speak to a real person?"
BrightSmile Dental AI Receptionist • Online
DEMO

Simulated conversation — no real messages, bookings, or staff are involved.

Illustrative Customer Economics

What could this be worth to your business?

Model the potential impact of recovering missed bookings, improving customer retention, and reactivating inactive customers.

Planning assumptions only — not actual customer results.

Recover missed bookings

$

Retain more customers

A planning assumption you set — not a guaranteed result.

$

Reactivate inactive customers

$

Recover

Potential annual revenue from missed bookings

$36,000

Retain

Potential annual revenue protected/generated through improved retention

$40,000

Reactivate

Potential annual revenue from bringing inactive customers back

$16,000

Total potential annual impact $92,000
AI receptionist cost (annual) $3,600
Potential net annual impact $88,400

Potential ROI

24.6×

for every $1 spent on the AI receptionist, per year

How is this calculated?

Recover

Missed bookings/month × Recovery rate × Avg. revenue per new customer × 12

Retain

Active customers × (Expected retention − Current retention) × Avg. annual revenue per retained customer

Reactivate

Inactive customers × Reactivation rate × Revenue per reactivated customer

Net impact & ROI

Total impact − ($300 × 12) = Net impact. Net impact ÷ $3,600 = ROI multiple.

These are illustrative planning assumptions, not actual customer results. Actual outcomes depend on message volume, booking conversion, customer value, retention behavior, follow-up effectiveness, and the business's existing processes. Recover, Retain, and Reactivate are modeled as separate customer populations (new bookings, existing active customers, and lapsed customers) — if your real numbers overlap between categories, adjust the inputs so the same customer isn't counted twice.